What do I do is my package is damaged, lost or stolen?
What is Package Protection?
Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve added assurance that you’re supported, no matter what. Package Protection is added automatically to every order during checkout.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.
How Does Package Protection Work?
If your order ends up lost, damaged, or stolen, our expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Southern Aminos Process Refunds or Reorders?
Refunds: When refunding an item, Southern Aminos covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
Reorders: Southern Aminos will re-ship the items, depending on in-stock availability. Unavailable items will be refunded. Southern Aminos will cover the cost of any reorders including shipping, taxes, and Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
What if My Order Never Arrives or is Stolen?
Southern Aminos definitely helps cover these instances! To protect your order against loss or theft.
If your order has not arrived, please file a claim here.
What if My Order Arrives Damaged?
Package Protection covers damage as well! To protect your order against damage that occurred during shipping.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How do you add multiple coupons?
**How Stackable Coupon Codes Actually Work
(Why 75% + 15% ≠ 90% Off)**
Stackable coupon codes are an awesome way to maximize savings—but they’re also commonly misunderstood. Many people assume that if you stack a 75% off code with a 15% off code, the result must be 90% off.
Unfortunately, that’s not how coupon stacking works.
Below is a simple explanation that breaks down the math in a clear and transparent way.
What “Stackable” Really Means
When coupon codes are stackable, it means you’re allowed to apply multiple discounts on the same order. But these discounts are always applied sequentially, not additively.
In other words:
You apply the first discount to the original price.
Then you apply the second discount to the remaining balance, not the original price.
This is how WooCommerce, Shopify, Square, Amazon, and virtually every e-commerce platform handles multiple discounts.
Example: 75% Off + 15% Off
Let’s use a simple $100 product so the numbers are easy to follow.
Step 1 — Apply the 75% Off Code
Original price: $100
75% off = $75 discount
New subtotal: $25
Step 2 — Apply the 15% Off Code
This 15% is not taken from the original $100.
It is taken from the remaining $25.
15% of $25 = $3.75 discount
Final total: $21.25
Final Discount Total
Original price: $100
Final price after stacking: $21.25
Actual total discount = 78.75% off, ** NOT 90% off.**
Why You Can’t Simply Add Percentages
Percent-off coupons are multipliers, not simple addition.
A 75% discount leaves you with 25% of the price remaining.
Then a 15% discount removes 15% of that remaining 25%, not 15% of the original.
So stacking discounts compounds them; it doesn’t add them.
The formula looks like this:
Final Price = Original Price × (1 – 0.75) × (1 – 0.15)
Final Price = 100 × 0.25 × 0.85 = 21.25
Bottom Line
Stackable coupons provide amazing savings, but they don’t combine linearly.
A 75% off code + a 15% off code is still an incredible deal, but it does not equal 90% off.
Instead, it equals 78.75% off total due to how sequential discounts work.
Do you ship Internationally?
No, we only ship within the Continental United States.
Do You Accept Returns?
Yes, we accept unused, unopened product returns less than 15 days after the original purchase date, protective cap must not have been removed or tampered with. You will be issued a full refund, minus the cost of shipping and a 15% refund fee once we receive the package.
How to email for faster resolution?
To ensure the fastest resolution to your inquiries, please structure your customer service emails as follows. We aim to respond to all emails within 24 hours during the standard business week. Please note that during holidays, response times may be slightly longer.
Note: Due to legal regulations, any emails regarding product usage will not receive a response.
Please Provide:
- Order #
- Name of Person Ordering
- Description of Issue
This will help us resolve your issue as quickly as possible!
How Can I Verify the Quality of Your Products?
Our products undergo HPLC testing at a reputable 3rd party lab. For testing results on our products, you can find Certificate of Analysis on each product pages
Which courier do you use for shipping?
FedEx is our primary carrier for all orders; USPS is used for shipments to any PO Boxes or Apartments.
What payment methods do you accept?
US Credit/Debit Cards
