All payments made to Southern Aminos are considered final once processed. Because our products are classified and sold strictly for research use only, each order undergoes verification, packaging, and fulfillment immediately upon payment.
Filing a chargeback through your bank or payment provider without first contacting our support team constitutes a violation of our purchase agreement. Chargebacks filed without legitimate cause or without prior communication may result in the immediate suspension of your customer account and cancellation of all future purchasing privileges.
We take payment disputes seriously and maintain detailed order records, photo, shipping confirmations, and communication logs to support all transactions. If a chargeback is filed, we will provide the payment processor or bank with full documentation verifying shipment and delivery.
To avoid account restrictions or delays in future orders, customers are strongly encouraged to contact our support team directly at cs@southernaminos.com regarding any order issues before contacting their financial institution. In most cases, we can resolve concerns quickly and fairly without the need for a chargeback.
Customers who initiate repeated or fraudulent chargebacks may be permanently banned from placing future orders and will be subject to legal or collection action to recover associated losses and fees.