We always strive to get all orders received before 10am PST to be dropped off at USPS and UPS that same day, (However this is not a guarantee), all orders received after 10am PST will be dropped off the following morning before 11 AM PST. However, this is not always possible due to circumstances not in our control or during times of high-volume sales. USPS especially can take 24-48 hours to start updating tracking, that is out of our hands, and we can't control. Please allow at least 48 business hours, doesn't include weekends, before expect tracking movement on your orders. * This can change during heavy volume periods, especially during sales, we always work to get orders out as quickly as possible however there can be delays.

We understand how frustrating it can be when a package goes missing, especially in a shared residential setting. If according to the tracking details, the order was marked as delivered to the correct address then, unfortunately, once a package is confirmed delivered, we’re unable to control how it’s received or handled at the destination.

If a signature requirement is preferred, and we highly recommend in any shared residential area, that needs to be communicated to use before shipment, as we currently do not require signatures by default. While we’re unable to reship or refund the order directly, we strongly recommend contacting USPS to initiate a missing package claim. They may be able to provide additional details or resolution based on the delivery scan and handoff. We’re here to help however we can during that process—please let us know if USPS requires any documentation from us.

We are committed to treating every customer with respect, professionalism, and courtesy—and we expect the same in return for our staff.

While we understand that issues may arise, we will not tolerate harassment, verbal abuse, threats, or any form of disrespect toward our team. Unfortunately, we’ve received a number of hostile messages in the past, and moving forward, we are enforcing a zero-tolerance policy.

We reserve the right to cancel any order without notice if a customer engages in abusive or threatening behavior toward staff.

Thank you for helping us maintain a respectful and safe environment for everyone.

Venmo Refund Policy

Due to the nature of Venmo as an instant transfer payment method, all payments are final once sent. Venmo does not allow transaction cancellation or reversal after funds have been transferred to the recipient.

To ensure protection against fraudulent activity or unauthorized refund claims, refunds on Venmo transactions cannot be initiated for a minimum period of ten (10) business days following the date of payment. This holding period allows for verification of delivery, product integrity, and transaction authenticity.

After the ten-business-day verification period, eligible refund requests may be reviewed in accordance with our general refund policy. Please note that all refund considerations are handled case-by-case and require written approval from our support team.

Because peptide products are sold for research purposes only and are not intended for human use, returns or refunds cannot be granted once the product has been opened, used, or compromised in any way.

We strongly recommend that all customers verify their order details and shipping information prior to submitting payment, as Venmo transactions are instant and non-reversible once processed.

For any concerns or refund inquiries after the 10-day verification window, please contact our support team at cs@southernaminos.com with your order number and details.

If tracking shows delivery to the correct address, and you don't have the package. First you should check with any other people living in the same household to see if any of them got it, then you should check with neighbors. If no one says they, have it you should contact the U.S. postal service or UPS about the package and provide them the tracking. We highly suggest if you live in a shared complex or you have had issues in the past with packages that you contact use at time of order and request to have signature confirmation added to the shipping. If tracking shows delivered and it is the correct address, we are not responsible to provide any refunds or replacements.

Order Processing & Shipping Times

We aim to process all orders within 24 to 48 hours of placement. However, during periods of high order volume, processing times may be extended due to increased workload up to 5 business days.

Once your order is packed and handed off to the carrier, delivery speed depends entirely on the shipping method you selected at checkout.

Please note:

  • Estimated delivery times are provided by the carrier (e.g., USPS, UPS) and are not guaranteed by us.
  • Once the package is in transit, we do not control delays or delivery speed.
  • If you require expedited delivery, please be sure to select an appropriate shipping option during checkout.

We appreciate your patience during busy periods and always strive to get your order out as quickly and reliably as possible.

We accept Visa/Mastercard credit and debit cards through our secure payment processor.

Due to the sensitive nature of our products, cancellations after shipment are not permitted.

Currently, we only ship domestically within the Continental United States.

  • Shipping times depend on the delivery method you select at checkout.

    • Express or 2-Day Shipping: 1–3 business days (fastest and most reliable)

    • Standard / Ground Shipping: 3–7 business days depending on location

    💡 Please note: Processing time (24–48 hours) is separate from the shipping time. If you need your order quickly, we strongly recommend choosing an express option.

All rates are live depending on the weight and size of your order, shipping options are displayed on the checkout page.

No. Our peptides are sold strictly for research purposes only and are not intended for human consumption or veterinary use.

Our peptides typically have a purity level of ≥98%, confirmed through rigorous testing and quality control. Detailed product specifications are available on individual product pages.

Storage conditions may vary depending on the peptide. Generally, peptides should be stored in a cool, dry place, with some requiring refrigeration. Refer to the detailed product specifications are available on individual product pages.

Due to the sensitive nature of our products, we do not accept returns. However, we will try to help resolve any issues with your order promptly.

If you have any concerns or issues with your order, please contact our customer support team (cs@southernaminos.com) immediately. We are dedicated to promptly addressing and resolving any problems.

Yes, we take data security very seriously. Our website uses SSL encryption, TLS 1.2 transport protocol, and we adhere to strict privacy policies to ensure your personal information is kept secure. We do not store any credit card information.

We respect your privacy and will not share your personal information with third parties without your consent, except as necessary to fulfill your order or comply with the law.

To ensure the fastest resolution to your inquiries, please structure your customer service emails as follows. We aim to respond to all emails within 24 hours during the standard business week. Please note that during holidays, response times may be slightly longer.

Note: Due to legal regulations, any emails regarding product usage will not receive a response.

Please Provide:

  • Order #
  • Name of Person Ordering
  • Description of Issue

This will help us resolve your issue as quickly as possible!

Southern Aminos products are sold strictly for Research Use Only (RUO) and are available solely to qualified researchers working in controlled laboratory environments. These materials are not approved by the U.S. FDA for human or veterinary use, including clinical trials, therapeutic procedures, or any form of consumption.

Southern Aminos operates in accordance with applicable regulatory guidelines, including Section 503A of the FDCA, and limits product access to professional research applications. Additionally, Southern Aminos does not provide usage guidance or protocol recommendations. It is the responsibility of each researcher to consult appropriately qualified experts for proper use and regulatory compliance.

This is a normal occurrence and does not affect product integrity. Peptide powders may settle into a compact mass during lyophilization or shipping, then fracture into smaller powder fragments upon handling. This visual change does not compromise purity, quality, or potency.

A: Certain peptides—especially those with hydrophobic amino acid sequences—may take longer to dissolve during reconstitution. To assist dissolution without compromising structural integrity, gently roll the vial between your fingers to encourage even dispersion. Avoid shaking, which may fragment or denature the peptide chains.

Lyophilized (freeze-dried) peptides remain stable for up to 24 months at room temperature, provided they are kept in dry, sealed conditions. Once reconstituted with solvent, peptides should be stored at 2–8°C (refrigerated) to preserve structural integrity and prevent degradation. Note: Always avoid repeated freeze–thaw cycles to maintain peptide purity and bioactivity.

Lyophilized refers to the freeze-drying process used to stabilize peptides and other biomolecules. During lyophilization, the material is rapidly frozen and subjected to vacuum conditions, removing moisture via sublimation. This results in a dry, porous powder with extended shelf life and enhanced stability, ideal for long-term storage and precise reconstitution.

Our products undergo HPLC testing at a reputable 3rd party lab. For testing results on our products, you can find Certificate of Analysis on each product pages

o. All products offered by Southern Aminos are strictly intended for research use only and are not approved for human consumption under any circumstances. Ingesting these compounds may pose serious health risks and violates the terms of purchase.

By placing an order, buyers confirm their agreement not to consume or administer these products in any form. Access is limited to qualified researchers operating within controlled laboratory settings.

While extensive information about peptides is publicly available, Southern Amino does not offer research advice, protocol guidance, or usage recommendations. Doing so would contravene multiple regulatory standards.

By completing a purchase, you confirm that you are a qualified researcher and agree not to ingest or administer any products. All items sold by Southern Amino are strictly intended for controlled laboratory research use only.

No. Delivery times are estimates only and are not guaranteed. Once an order leaves our facility, it becomes the responsibility of the selected carrier. Transit times may vary depending on location, carrier conditions, and seasonal factors.

If a shipment experiences a significant delay, we will work with you to reach a satisfactory resolution.

USPS tracking updates may occasionally stall, with packages remaining at the same location for 2–4 days before progressing. However, if there’s no movement for 8–10 calendar days, please reach out to our support team. At that point, we will classify the shipment as lost in transit and proceed with a reshipment at no additional charge.

We trust USPS (United States Postal Service) and UPS (United Parcel Service) for all our shipments. USPS has proven to be reliable, and we can even ship to P.O. Boxes when necessary.

We highly recommend against using shipping forwarders as customers have had tons of issues with them before. Use a shipping forwarder at your own risk.

We process a large volume of orders daily, and while USPS may log the tracking information, there may be a delay in updating the status at the sorting facility. Please allow 1-2 business days for the system to reflect the latest updates.

Orders are typically processed and shipped the same business day (Monday–Friday), however this is NOT a guarantee. Since we ship from within the United States, most domestic deliveries arrive promptly regardless of payment method.

Please note: During major holidays or global disruptions, USPS may experience staffing limitations that can cause temporary delays in transit.

No. All delivery timelines listed on our site are approximate and not guaranteed. Once an item has shipped, it is fully under the control of the carrier, and transit times may vary due to routing, weather, or service delays.

If your order experiences a notable delay, please contact our support team. We’ll work with you to identify a satisfactory resolution, which may include discounts or partial refunds depending on the situation.

We completely understand how frustrating it can be when a package arrives later than expected — especially when you’ve paid for expedited delivery.

Please note that expedited shipping refers only to the carrier’s transit speed, not overall processing time.
All orders require 24–48 hours of processing before shipment, even if you select an express service.

Once your order has left our facility, delivery times are controlled by the carrier (UPS, USPS, DHL, etc.). While delays are rare, they can occur due to weather, routing issues, or high seasonal volume. Unfortunately, these situations are outside of our control.

If your package is in transit and showing as delayed, we recommend:

  1. Tracking your shipment using the link in your confirmation email.

  2. Allowing an additional 1–2 business days for carrier resolution.

  3. Contacting the carrier directly for real-time delivery updates.

If your order still hasn’t arrived after that timeframe, please reach out to us at cs@southernaminos.com — we’ll review your tracking and assist however we can.

If your order doesn’t seem to process, reach out to our support team at cs@southernaminos.com

US Credit/Debit Cards