Route Package Protection - Lost, Stolen, Damaged

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team HERE.

  • We introduced Route to our checkout and shipping process - now every order placed through our online store has the option to receive premium package protection and tracking services from Route. Adding Route's Package Protection to your order at the checkout means that your order is protected against loss, damage, or theft while in transit to you.

    Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

    We love our customers and are so excited to keep bringing you the best products on the market!