Package Protection - Lost, Stolen, Damaged

Southern Aminos provides package protection for every order to give our customers the best possible delivery experience. Package Protection provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or *damaged while in transit.

If you experienced an issue with your order, please file a claim with our team HERE.

  • Package Protection is integrated with our checkout and shipping process - now every order placed through our online store automatically receives premium package protection and tracking services. Package Protection for your order means that your order is protected against loss, damage, or theft while in transit to you.

    We love our customers and are so excited to keep bringing you the best products on the market!

    * Package Protection does not apply to damages or seizures by U.S. or International Customs Agencies.

1. Coverage for Lost Packages

If a package goes missing in transit (no movement, no delivery scan, or lost within the carrier’s network), package protection ensures:

  • You do not have to wait for USPS/UPS investigations

  • You do not have to be stuck in a loop with the carrier

Southern Aminos steps in directly and issues a quick resolution — typically a replacement shipment.

🔹 2. Coverage for Stolen Packages (Porch Piracy)

If the carrier marks the package as Delivered, but it was taken from your mailbox, door, or parcel locker:

Without Package Protection:
Customers must follow carrier investigation timelines and criteria, which often results in no reimbursement.

With Package Protection:
All you have to do is file a carrier theft report, then file a claim with Southern Aminos and we will handle the resolution quickly and directly.

🔹 3. Coverage for Damaged Packages

This applies if the package arrives:

  • Crushed

  • Split open

  • Water damaged

  • Contents spilled

  • Items broken or unusable

Package Protection eliminates carrier disputes and ensures quick coverage. *Damages as a result of International Customs Inspections is not covered.

🔹 4. Coverage for Misdeliveries

If a package is incorrectly delivered to a neighbor or completely wrong address, and the carrier still marks it as delivered:

  • You’re covered under Southern Aminos Package Protection

  • We replace it after verifying the details — no long waiting period

🔹 5. Fast, Direct Resolution

Instead of dealing with:

❌ Carrier claims
❌ Delayed investigations
❌ Denied claims
❌ “Out of our control” responses
❌ Weeks of waiting

Package Protection means Southern Aminos handles everything in-house.
You get:

  • Priority support

  • Faster replacement

  • No carrier back-and-forth

  • No proof hurdles beyond our basic verification

🔹 6. Why It Exists

Because modern shipping issues have increased dramatically due to:

  • Porch theft

  • Carrier staffing shortages

  • Incorrect GPS scans

  • Misdeliveries

  • Damaged parcels during automated sorting

Package Protection Exclusions

Package Protection does not cover loss, theft, or non-receipt of an order under the following circumstances:

  • The shipment is delivered to an unsecured location, including but not limited to front doors, porches, apartment hallways, mailrooms, concierge desks, or other areas accessible to the public.

  • The recipient is not available to receive the package at the time of delivery, including but not limited to situations where the recipient is traveling, on vacation, away from the delivery address, or otherwise unable to take possession of the shipment.

  • The delivery is confirmed by the carrier as completed, including deliveries supported by tracking updates, delivery scans, GPS data, or photo confirmation.

  • The recipient authorizes, knowingly permits, or fails to prevent delivery to an unsecured location.

Once a shipment is marked as delivered by the carrier, title and risk of loss transfer to the recipient, and Package Protection coverage terminates.